Collaborative Approaches to Resolving Difficult ILL Borrowing Requests: Using A Working Group and a Wiki for Knowledge Sharing

Dana Von Berg from the University of Arizona, Main Library will give a presentation based on an article she published in the Journal of ILL, Document Delivery and Electronic Reserves. The presentation will focus on how the University of Arizona’s “ILL Difficult Borrowing Group” operates and how information is shared among the group. She will also discuss how the wiki they created works and how content can be added and modified to it.